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Privacy Policy

Who we are
GL Flooring & Developments ("we", "us", "our") supplies and fits flooring and tiling for customers in Bognor Regis and across West Sussex.
We are the data controller for the personal information described in this policy. If you have any questions about it, or about how we handle your information, contact us:

What information we collect
When you contact us for a quote, through the form on this website, by email, by phone or through social media, we collect:

  • Your name

  • Your phone number and email address

  • Your postcode and the address of the property where the work would be done

  • Details about the job — the type of flooring, approximate room sizes, and anything else you tell us

  • Your preferred time to be contacted

When you use this website, our website provider collects standard technical information automatically, including your IP address, browser type, device type, the pages you visit and how long you spend on them. This is used to keep the site working and to understand how visitors use it.
We do not collect payment card details through this website.

 

Our Lawful Basis

Reply to your enquiry and prepare a quote

Legitimate interests — you asked us to
Arrange and carry out work you've booked

Performance of a contract
Keep records of jobs, quotes and invoicesLegal obligation (tax and accounting) and legitimate interests
Respond to questions or problems after a jobLegitimate interests
Keep the website working and secureLegitimate interests
Send marketing or promotional messagesConsent — only if you have asked us to
We will not send you marketing messages unless you have asked us to, and you can tell us to stop at any time.


How long we keep it

  • Enquiries that don't lead to work: up to [12 MONTHS], in case you come back to us, then deleted

  • Records of completed jobs, quotes and invoices: [6 YEARS] after the end of the relevant tax year, as required for tax purposes

  • Website analytics: as set by our website provider

 

Who we share it with
We don't sell your information, and we don't share it for anyone else's marketing.
We do share it with a small number of service providers who help us run the business:

  • Wix.com Ltd — our website and form provider, who host this site and pass your enquiry to us

  • Google — we use a Gmail address for email, and we may show our Google reviews on this site

  • Our accountant — for invoices and tax records

  • Suppliers — where a job requires it, we may pass a delivery address to a flooring supplier

We may also share information where we're legally required to, for example with HMRC or in response to a court order.
Some of these providers may store or process information outside the UK. Where that happens, they are required to protect it to a standard equivalent to UK data protection law.

 

Third-party content on this site
This site may display content from other services, such as an Instagram feed or Google reviews. Those services may set their own cookies and collect information about your visit, governed by their own privacy policies rather than this one.
Cookies
This website uses cookies — small files stored on your device. Some are necessary to make the site work. Others help us understand how the site is used, or are set by the third-party content described above.
You can control cookies through the banner on this site where one is shown, and through your browser settings. Blocking all cookies may stop parts of the site working.

 

Your rights
Under UK data protection law you have the right to:

  • Be informed about how we use your information — that's what this policy is for

  • Access a copy of the information we hold about you

  • Correct anything that's wrong or incomplete

  • Erase your information, where there's no good reason for us to keep it

  • Restrict how we use it

  • Object to us using it for our legitimate interests

  • Portability — receive your information in a transferable format

  • Withdraw consent at any time, where we relied on consent

To exercise any of these, email us at gettinlaidflooring@gmail.com. We'll respond within one month. There's no charge.

 

Complaints
If you're unhappy with how we've handled your information, please tell us first and we'll try to put it right.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator:

  • Website: ico.org.uk

  • Helpline: 0303 123 1113

Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.

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